FAQS

 
SHIPPING AND DELIVERY

How long will it take for my order to arrive?
  Our garments are carefully handmade to order so they take 7-10 business days to deliver (excluding holidays and weekends).
Pre-orders take 12 business days to deliver.
Can I get next day delivery?
We do not offer next day delivery. However you can pickup your order next day from our studio if the item is in stock.
Where do we ship?
We ship all over Egypt.
What are the shipping fees?
Cairo/Giza - 50 LE
Alexandria - 65 LE
Suez, Ismailia & Portsaid - 80 LE
Delta Cities - 100 LE
Central Egypt - 100 LE
Qena, Luxor, Aswan, Red Sea Area, Sinai, North Coast, Marsa Matrouh - 140 LE

PICKUPS

Do you have a pickup station?
Pickups are available upon request, you can schedule a pickup through WhatsApp or Mail only. Please note that orders are ready in 3-4 business days. We only allow next day pickups if the item is already in stock.
If you have any further questions regarding this, please email us at info@najlah.store 
From where can I pickup my order?
1A El Sayed El Bakry St. off 26th of July St, Zamalek (In front of Abou El Sid Restaurant).
Can I try on items before buying?
Unfortunately you can't try on items before buying since they're only made by order. Our studio is a pickup station only. You have to come with your order confirmation mail / order number. For exchanges you can ship the items back to the studio or pickup the exchanged item yourself in 4-5 business days (for more info please make sure to read our exchange policy). 


PRODUCT INFORMATION
 
Are the tops padded?
None of our tops are padded. However, we recommend using paddings from any swimsuit you have. You can tighten the top from the bust area as much as you like due to the adjustable back design and it'll provide support.
What is "Double Layered Fabric"?
Double layered means that our items were hand made using two layers of fabric. We do this because it allows a seamless finish from both inside and out, creating a high-quality garment.
This technique creates a heavy weight to the fabric. This weight creates a figure supportive fit. It also acts as a lining, which prevents the items from being see-through.

Do you have a size chart?
Actually we don't and we intend to keep it that way. Almost all of our products have only 2 sizes, each size fits up to 3 sizes.
S/M fits XS,S,M -  L/XL fits L,XL,XXL.
We only work with super stretchy material and adjustable designs so everyone could get that perfect fit no matter what their body type is. We also customize products upon request at no extra charge.